Help & FAQ

Frequently Asked Questions

• In which cities is FrameGo currently available?

  FrameGo is designed for the Shoot Anywhere lifestyle. While we are currently growing our network through our waitlist, our goal is to provide on-demand access in major creator hubs and travel destinations worldwide. You can specify your city when joining the waitlist to help us prioritize your area for launch.
• How does FrameGo ensure the quality of the content creators?

  Quality is our priority. Beyond our verification process, the platform features a transparent rating and review system. This allows you to see the experiences of other brands and influencers before you book, ensuring the professional you choose has a proven track record.
• What happens if a creator doesn't show up or the shoot is cancelled?

  FrameGo uses a secure payment and contract system to protect both parties. Payments are held securely and only released when the project is successfully completed. Our platform's Secure Payments and Contracts feature is designed to handle disputes and ensure that your investment is protected.
• Can I find creators for specific niches, such as drone footage or underwater photography?

  Yes. One of the primary benefits for brands is the ability to Find niche specialists for your specific vision. The app’s filtering system allows you to search specifically for talent based on their equipment, style, and niche expertise.
• Who owns the rights to the content created during a FrameGo shoot?

  FrameGo aims to simplify the legal side of content creation. While specific terms can be outlined in individual bookings, the platform provides a framework for Secure Contracts to ensure that ownership rights and usage licenses are clear for both the creator and the client from the start.
• How are the rates for photographers and videographers determined?

  Creators on FrameGo have the autonomy to set their own availability, rates, and service offerings. This creates a competitive and transparent marketplace where you can find high-quality talent that fits your specific budget.
• Is there a subscription fee to use the platform?

  While the app is free to join, we offer Premium Features that provide additional tools for both creators and brands. Early birds on our waitlist currently have the opportunity to get 3 months of these premium features for free
• How is the final content delivered to me?

  Our intuitive app is designed to make managing projects effortless. This includes streamlined communication channels and secure ways for creators to share previews and final high-resolution files directly with the client.
• Still have questions?

  For any specific inquiries regarding partnerships, careers, or technical support, please contact our team at info@framego.io.